Viewing Orders

This guide explains how to view and manage orders from your site's shop.

Accessing Orders

1. Log in to the platform
2. Go to your site's dashboard
3. Click Orders in the left navigation

You'll see a list of all orders placed on your site.

Order List

The order list shows:

• Order — Order number (click to view details)
• Date — When the order was placed
• Customer — Customer's email address
• Amount — Order total
• Status — Current order status

Order Statuses

Filtering by Status

Use the status filter to view only orders with a specific status:

1. Look for the filter dropdown above the order list
2. Select a status (Completed, Pending, Failed, etc.)
3. The list updates to show only matching orders

Select "All" to see all orders again.

Order Details

Click any order number to view its details:

Order Information

• Order ID — Unique order number
• Created — When the order was placed
• Completed — When payment was received (if completed)
• Amount — Total charged
• Status — Current status

Customer Information

• Email — Customer's email address (click to send email)

Line Items

A table showing what was purchased:

• Product — Item name and product ID
• Qty — Quantity ordered
• Price — Unit price
• Total — Line total

Stripe References

Technical IDs for looking up the order in Stripe:

• Session ID — Stripe Checkout session
• Payment Intent — Stripe payment reference

Viewing in Stripe

For more details about a payment (refund, dispute, etc.):

1. Open the order details
2. Click View in Stripe Dashboard
3. You'll be taken to the payment in your Stripe account

From Stripe you can:

• Issue refunds
• View payment method details
• Check for disputes
• See the full transaction timeline

Exporting Orders

To export orders for your records or accounting:

1. Go to the Orders list
2. Click Export CSV
3. A CSV file downloads with all order data

The export includes:

• Order ID
• Date
• Customer email
• Amount and currency
• Status
• Completion date
• Stripe payment references

Tip: Filter by status before exporting to get only completed orders, for example.

Common Questions

Why do I see "Pending" orders?

Pending orders are created when a customer starts checkout but hasn't completed payment yet. They may:

• Have abandoned checkout
• Be in the middle of paying
• Have had a session timeout

Pending orders older than 24 hours are typically abandoned checkouts.

How do I issue a refund?

Refunds are processed through Stripe:

1. Open the order details
2. Click View in Stripe Dashboard
3. In Stripe, click Refund
4. Enter the refund amount and confirm

The order status will update to "Refunded" automatically.

Can I delete orders?

Orders cannot be deleted — they're kept for your records and accounting purposes. You can filter them out of view using the status filter.

Why isn't customer info showing?

Customer email is only captured after successful payment. Pending or failed orders may not have customer information.