Connecting Stripe

This guide explains how to connect your Stripe account to accept payments on your website.

What is Stripe Connect?

Stripe Connect links your personal Stripe account to the platform. When you connect:

  • You keep full control — It's your Stripe account, not ours
  • Payouts go directly to you — Money deposits to your bank account
  • You manage everything — Handle refunds, disputes, and customer issues in your own Stripe Dashboard

Before You Start

You'll need a Stripe account. If you don't have one, you can create one during the connection process — Stripe will walk you through it.

Already have a Stripe account? Make sure you have your login credentials ready.

Connecting Your Account

Step 1: Open Stripe Settings

  1. Log in to the platform
  2. Go to your site's dashboard
  3. Click Settings in the left navigation (requires edit or admin role)
  4. Select the Stripe tab

You'll see a message that says "No Stripe account connected."

Step 2: Start the Connection

  1. Click the Connect with Stripe button
  2. You'll be redirected to Stripe's website

Step 3: Authorize on Stripe

On Stripe's site:

  1. Log in to your existing Stripe account, or create a new one
  2. Review the permissions being requested
  3. Click Connect to authorize the connection

Step 4: Return to the Platform

After authorizing, you'll be redirected back to your site settings. You should see:

  • A green "Stripe account connected" message
  • Your account ID (partially hidden for security)
  • The connection date

That's it! Your site can now accept payments.

Managing Your Connected Account

Viewing Account Status

The Stripe settings page shows:

  • Account ID — Your Stripe account identifier
  • Status — Whether the account is active
  • Connected — When you connected the account

Accessing Your Stripe Dashboard

To manage payments, refunds, or view reports:

  1. Go to Settings → Stripe
  2. Click Open Stripe Dashboard
  3. You'll be taken directly to your Stripe account

From your Stripe Dashboard you can:

  • View transactions and payouts
  • Issue refunds
  • Respond to disputes
  • Update your bank account
  • Access reports and analytics

Disconnecting Your Account

If you need to disconnect your Stripe account:

  1. Go to Settings → Stripe
  2. Scroll down to Disconnect Account
  3. Click Disconnect Stripe
  4. Confirm when prompted

What happens when you disconnect:

  • Payment processing stops for your site
  • Existing orders are preserved
  • You can reconnect the same account later (or connect a different one)

Account Status Messages

"Stripe account connected" (green)

Everything is working normally. Your site can accept payments.

"Stripe account disconnected" (yellow)

Your account was disconnected. Click Reconnect Stripe to restore payment processing.

"Stripe account restricted" (red)

Stripe has placed restrictions on your account. This could be due to:

  • Incomplete verification
  • Suspicious activity
  • Policy violations

To resolve: Click Open Stripe Dashboard and follow Stripe's instructions to lift the restrictions.

Troubleshooting

The Connect button doesn't work

  • Make sure you're logged in to the platform
  • Check that you have permission to manage the site's settings
  • Try refreshing the page

I see "Stripe Connect is not configured"

Contact your site administrator — this is a platform configuration issue, not something you can fix yourself.

My Stripe account is already connected to another site

Each Stripe account can only be connected to one site at a time. Either:

  • Disconnect it from the other site first
  • Use a different Stripe account for this site

Payments aren't working after connecting

  1. Check your account status in Settings → Stripe
  2. If status shows "restricted," visit your Stripe Dashboard to resolve issues
  3. Make sure your Stripe account has completed verification

Need More Help?